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About Us


Pump Express Ltd, is Registered in England and Wales No. 9413195. Fort Business Centre, Crossfield Estate off Burton Road, Lichfield, WS13 6RJ.

We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at suggestions@pumpexpress.co.uk.

Currently the goods which are for sale in this catalogue are only sold for delivery to a UK destination. All goods are available for export but the shipping charge will increase considerably. For an accurate quote please contact us before purchasing.

If you are unsure about the suitability of any item, please do not hesitate to telephone us on 01633 244777 and discuss it with us first. Our office opening hours are Monday to Thursday 9am to 6pm, Friday 9am to 12pm.



Making A Purchase


Making a purchase could not be easier. Just browse our catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept Visa, Maestro and Mastercard. We do not charge for any non-special order item until it is ready to ship. Special order items are charged for on the day of order. Back-ordered items are not charged until they are shipped. If you do not wish to send your card details via secure shopping cart, you may send your credit card information via phone or email. Unfortunately we do not have the facilities to accept cheques.

With the exception of goods which are special orders, consumers have the right to cancel the contract within 7 working days without reason,provided the pump has not been connected to a water supply. The 7 days start when the goods are received.


Currency

All prices listed are in GB pounds sterling and payments taken in this currency.



Information and Specifications

Information and specifications including photographs, drawings and diagrams, published or advised by Pump Express Ltd are given in good faith but shall form no part of the contract. Customers should satisfy themselves of the suitability of the product for the application and no guarantees of performance are given other than those offered by the manufacturer. Pump Express reserves the right to alter specifications in line with manufacturers amendments and/or other information received.



Shipping And Handling


Orders are normally shipped by Interlink Express. For Credit card orders we will deliver to the address on the Credit Card unless an alternative delivery address is specified on the order. A signature is always required for the goods.

There is a carriage charge of £8 to UK mainland below the £100 threshold, additional charges will apply to Scottish Highlands, Islands and NI/ROI (See Below) - If unsure, check with us before ordering.


Want it tomorrow?

We offer FREE next working day delivery on all orders if the following conditions are met.

1. The item is in stock
2. £100 minimum spend
3. You place your order before 2pm Monday to Thursday, 12pm on Friday.


Some items require additional processing before we can dispatch them, we will inform you if the item is not eligible for our Next Working Day Delivery service.
If you are unsure about delivery lead times, please contact us at sales@pumpexpress.co.uk
NB: We do not delivery on the weekends or bank holidays. Please check when ordering around the holiday season as our delivery cut-off times may vary.

Items marked 2 - 5 day delivery
Prior to placing an order on these products, we recommend that you check our stock levels via email or telephone. You can contact us at sales@pumpexpress.co.uk or 01633 244777

Other charges are as follows:

Orders Under £100

Northern Island (48hr) - £15.00
Scottish Islands (48hr) - £15.00
Scottish Highlands (48hr) - £9.95
Channel Isles (48hr) - £15.00
Isle Of Man (48hr) - £15.00
Isle Of Wight (48hr) - £9.95
Scilly Isles (48hr) - £15.00
Republic Of Ireland (48hr) - £15.00

Orders Over £100

Northern Island (48hr) - £5.00
Scottish Islands (48hr) - £5.00
Scottish Highlands (48hr) - Free
Channel Isles (48hr) - £5.00
Isle Of Man (48hr) - £5.00
Isle Of Wight (48hr) - Free
Scilly Isles (48hr) - £5.00
Republic Of Ireland (48hr) - £5.00


For Pallet Service/Tank Delivery Highlands & Islands the standard charge is £50.

If the correct shipping charge is not selected during online checkout procedure orders will be held until the customer has been contacted and the correct delivery charge has been paid.

For stock items orders received before 2pm Monday to Thursday and 12pm on Friday are generally dispatched same day for next working day delivery. However, we cannot guarantee next day delivery on the service which we use for general sales. - If you must have your goods next day please contact us by phone for details. We cannot accept responsibility for any delays caused by non-delivery of orders by our carrier agents. If we are unable to dispatch an order to arrive with the customer within 30 days of receiving the order, we will offer the customer the option of canceling the order and having their money refunded.

If you have an export enquiry please contact us before placing the order. Currently the goods which are for sale in this catalogue are only sold for delivery to a mainland UK destination. All goods are available for export but the shipping charge will increase considerably.



Delivery Schedule


The time of delivery whilst given in good faith, is not the essence of the contract. Pump Express Ltd shall not be liable for any loss or damage, including consequential loss or damage, in respect of delayed deliveries due to any reason, and howsoever caused.

Most Items are normally delivered by carrier within two to three working days. International orders will take longer.

Unless otherwise agreed, if we are unable to deliver the goods within 30 days, the consumer will be informed immediately and will be given the choice of a later delivery date or cancelling the order completely and receiving a full refund of any monies paid.

Pump Express Ltd cannot be held responsible for any delays due to incorrect delivery address information being provided or change of delivery address once the order has been processed.



Back Orders


If your item is not in stock, we will try to offer you an alternative product suitable for your application.



Tax Charges


For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.



Credit Card Security


When shopping at Pump Express you can be safe in the knowledge that your credit card transactions are secure.

All transactions on this site use Secure socket Layering (SSL) . This encrypts the personal information and card details you enter into code so that they may be securely transmitted over the internet. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

If you are still concerned about the security of issuing your card details on line then it is possible to pay by alternative methods, you can send us your order on-line and we will ring you to take your credit card details, or, you may fax us with the order, or you can ring us with the order - whichever you are happy with.

We know of no documented cases of credit card fraud using our shopping system over the Internet.



Guarantee



We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

Products are warrantied for 12 months from date of our invoice against manufacturing defects, and shall be repaired or replaced as advised by the manufacturer. Use outside of the manufacturers recommended guidelines, instruction for us and installation will void the conditions of the warranty. Wear and tear are not covered by the warranty, nor is abuse resulting from mal-installation and repeated mis-use.
Products alleged as warranty failures should be advised at the earliest opportunity and authorisation for return obtained. Items should be returned with appropriate insured carriage paid, for inspection at our works. Customers returning items for warranty inspection are responsible for providing full information of the problem and the installation, together with proof of purchase. Claims not supported by this information may not be considered. No responsibility is accepted for consequential loss or liquidated damages arrising from the use or failure of any product howsoever caused.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Pump Express, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.



Reaching Us


If you need to reach us, please email us on info@pumpexpress.co.uk, alternatively, you can call on 01633 244777 (International +44 1633 244777) or write to us at Pump Express Ltd, Fort Business Centre, Crossfield Estate off Burton Road, Lichfield, WS13 6RJ.



Privacy Policy


Pump Express Ltd keep track of the contents of your shopping cart once you have selected an item. Information from emails and that you give us at the time of ordering is stored both physically and electronically by ourselves. All information is collected lawfully and in accordance with the Data Protection Act 1998. We do not sell, pass on or disclose details of customers to any other parties. With the exception of order status reports, we do not currently make unsolicited contact with customers before or after they have placed an order. Information is retained electronically in order to supply a better service to our returning customers.

Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.



Returns Policy


With the exception of goods which are tailor made for the consumer or ordered specially, items marked "special order," and non-stock items procured specifically for the customer, consumers have the right to cancel the contract within 7 working days without reason, the 7 days starting from the day after the goods are received. Any damaged goods must be notified to us on the day of delivery.

For any item to be returned and receive a refund, goods must be returned unused, in perfect re-saleable condition, including original undamaged packaging and with the original delivery note. Refunds will cover the costs of the goods only, and will not include any delivery or collection costs, which will be charged to your credit card. Further delivery charges will be the actual costs of delivery, which depends on the weight of the goods ordered, and in most cases will be higher than the original delivery cost charged on the order.

If a customer intends to make a return they must contact us in writing first, either by letter to Pump Express Ltd, Fort Business Centre, Crossfield Estate off Burton Road, Lichfield, WS13 6RJ. or by e-mail to info@pumpexpress.co.uk; we will e-mail a return authorization number.

We cannot accept responsibility for lost or damaged returns and therefore recommend that the customer uses an insured carrier. The customer is responsible for the cost of any returns and future deliveries.

It is important that you thoroughly inspect any goods you receive at the time of delivery, taking extra care to check for cosmetic damage or breakages before installing the item, and contact us as soon as possible should you find any fault. We will endeavour to replace or repair any faulty used goods as quickly as possible. (Within our warranty period) This does not affect your statutory rights as a consumer.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm



Remittance Terms


Complaints will be acknowledged within 5 working days. A likely timescale for resolving the dispute will be determined and the consumer will be kept informed about progress. The complaints procedure is open to review to ensure that it is working well.