With the exception of goods which are tailor made for the consumer or ordered specially, items marked "special order," and non-stock items procured specifically for the customer, consumers have the right to cancel the contract within 7 working days without reason, the 7 days starting from the day after the goods are received. Any damaged goods must be notified to us on the day of delivery.
For any item to be returned and receive a refund, goods must be returned unused, in perfect re-saleable condition, including original undamaged packaging and with the original delivery note. Refunds will cover the costs of the goods only, and will not include any delivery or collection costs, which will be charged to your credit card. Further delivery charges will be the actual costs of delivery, which depends on the weight of the goods ordered, and in most cases will be higher than the original delivery cost charged on the order.
If a customer intends to make a return they must contact us in writing first, either by letter to Pump Express Ltd, Crossfield Fort, Crossfield Industrial Estate, Lichfield, WS13 6RJ or by e-mail to firstname.lastname@example.org; we will e-mail a return authorization number.
We cannot accept responsibility for lost or damaged returns and therefore recommend that the customer uses an insured carrier. The customer is responsible for the cost of any returns and future deliveries.
It is important that you thoroughly inspect any goods you receive at the time of delivery, taking extra care to check for cosmetic damage or breakages before installing the item, and contact us as soon as possible should you find any fault. We will endeavour to replace or repair any faulty goods as quickly as possible.
This does not affect your statutory rights as a consumer.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm